How a Mail Processing Company Boosted its Service Performance

While TYM Programs usually focus on manufacturing operations, you can apply the same TYM Principles in non-manufacturing processes. We call it a TYP Program (Turbocharge Your Process). Here is another example. 

The CEO of the national mail processor in the UK wanted to check whether my TYP approach could help improve customer service and reduce costs. And asked my advice. 

Analysis and Findings

After a survey of sorting centres, I showed them how, by changing the way they worked:

• They could process letters through the sorting centre in 45 mins compared with 2.5 hrs,
• They could increase the average thruput rate by over 30% at no additional cost, and 
• They could process letters 100% right first time.

Implementing these would slash costs and enhance customer service. Specifically, it would get more letters through the sorting centre earlier, and thus more letters delivered next morning.

TYM Program Implementation

The company formed a small team in each of five centres who worked with me on a TYP Program. 

We identified the necessary steps, assigned responsibilities, and developed an implementation plan highlighting financial and business benefits. 

The board approved our plan. Over the next six months, I guided the team to realise these benefits.

Transformative Results

This program resulted in a full clearance of mail earlier in the evening, which ensured a more optimal and cost-effective network.

One of the keys to achieving this was the use of unique time-based kanbans rather than the volume-based kanbans used in manufacturing applications.

Compelling Conclusion

The success of this program filtered out to other mail processors. And we followed up by applying these TYP Principles in other countries, including US, Republic of Ireland, Denmark and Hong Kong. 

Call to Action

Curious about how my TYM program can transform your business? Explore the other pages of this website.